WORLDWIDE SHIPPING

FAQs

My Order

How do I cancel or change my order?

You may change or cancel an order before we send you a Dispatch email by contacting customer service. If the order is dispatched please refuse the order at the point of delivery.

How long will my order take to arrive?

The delivery period of your order depends entirely upon the delivery type you selected and destination country. This is stated at checkout however, if you are still unsure please contact us and a member of our team will be happy to advise you.

If you have already placed an order, you can track your order via the order dispatch email that we sent you. However, if you are still unsure please contact us and a member of our team will be happy to advise you.

Can I track my order?      

Once your order has been dispatched, we’ll email you a tracking number so you can follow your order. A signature is required for all deliveries. If you’re unavailable a card will be left with rearrangement details or delivered to a neighbour.

How do I care for my products?

Our products are designed to help the modern day rider, therefore they are easy to wash and you don’t necessarily have to iron them. However, there are still ways you can love and care for your new garments by following the care instructions below:

-Wash with like colours only

-Wash at 30 degrees

-Do not use chlorine based bleach

-Do not dry clean

-Tumble dry on a low heat setting

Delivery, Returns and Exchanges

Where do you ship?

We ship to the following countries:

United Kingdom, United States, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, Australia, New Zealand, Canada, Israel, Falkland Islands.

What are the shipping costs?

Country Destination Delivery Type Rate
United Kingdom Standard Delivery (2-3 Working Days) £ 3.49
United Kingdom Next Day Delivery (1 Working Day) £ 4.49
United States, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovenia, Spain, Sweden, Switzerland, Standard Delivery (2-3 Working Days) £ 9.99
Canada, Falkland Islands, Israel Standard Delivery (2-3 Working Days) £ 9.99
Australia, New Zealand Standard Delivery (2-3 Working Days) £ 9.99

 

 

What is your return policy?

We offer free returns!

If you wish to exchange or return your order, please fill in the returns slip and include it with the goods to wish to return and send back to Us. Simply contact us for a pre-paid postage label. Please note all items must be returned within 14 working days from the purchase order date, undamaged and clean as to adhere to the Healthy and Safety at Work Act 1974.

 

Please note that no refund or exchange can be given after fourteen days of signing for your order or if goods are damaged or unclean. Please note that it is your responsibility to return your item back to Us.

 

Processing time for refunds, exchanges

Once we have received the order that you wish to return, we can refund or exchange your order within 2-5 days.

Sizing Information

Where can I find size and fit information?

Refer to our Size Guide page for any size and fit information. It is located at the bottom of the page, to the left. We are on hand to offer style and fit advice and place your order by phone if you require further support.

Payment

What payment methods do you accept?

We accept all major credit cards or payment via PayPal. We also accept payment over the phone, please contact our customer service.

Customs Tax and Duties

Customs Tax & Duties

FOR DELIVERIES WITHIN THE EU:

We operate on a Delivered Duty Paid basis. This means that all import taxes and duties will be included in the price of the goods in your order.

DELIVERIES OUTSIDE THE EU (including the Channel Islands):

We operate on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fees, brokerage fees or any other additional charges are the responsibility of our customer and have to be paid on delivery of your order.

These charges are set by the customs authorities of the destination country and you may also need to provide additional information to clear your order. Please contact your local customs authority for more information.

Gift Wrapping

Do you offer a gift wrapped service?

All of our orders are treated as a gift. Therefore we offer branded signature packaging on all of our orders.

Website Security

Is your website secure?

All transactions are secured. Our website is provided with an SSL encryption system to protect personal and payment data.

Ethically Sourced Products

Are your products ethically sourced and manufactured?

We only work with reputable and ethical suppliers globally and all of our products are made using ethical labour and materials.

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